Vale, Oregon 97918, United States

(541) 240-9999

Custom Orders


Tell us about what you are looking for,  Tell us about your Ideas, 

and we will get back to you shortly and work diligently

to get your order or your custom work taken care of as fast as we can. 


Email photos, and additional information about your orders. Be very specific with details. 

monte@oncetrees.com

We strive to please and make it right. 

So if you have any problems with your product, or questions,

please contact us immediately so we can rectify it.


Thank you

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Shipping Proofs Returns

Shipping

How long until your order ships?

We currently have a 3-5 business day processing time from order date to ship date. 

We process orders in the order received.

Custom Orders ships upon completion.



Returns

We do not allow returns on merchandise

that has been personalized.

If your item arrives damaged

we will ship a replacement.

We may require the item to be shipped

back to us with a prepaid label.


Proofs or Mock Ups

Need a Proof or Mockup of your order?

Proofs are only sent upon request. Please allow

3-5 business days for a proof to be sent. 

Once approved, your order will be processed. 

If you would like a proof before you purchase

your item, you will be charged a deposit.

Deposit price varies depending

on complexity and quantity.